Orders are processed within 3–5 business days from the time your order is placed. Please note this is processing time, not delivery time. Shipping times may vary depending on your location and carrie

You will receive an email with tracking information and an estimated delivery date once your order ships.

Once your order leaves our warehouse, the carrier becomes fully responsible for delivery.

We are not responsible for any issues arising from any other party once your order has successfully dispatched to the carrier.

This includes damaged, delayed, lost or stolen shipments.

Contacting the correct entity will save you time and frustration when tracking your package.

Please contact shipping carrier w/ tracking # to file a claim.

USPS: 1 (800) 275-8777

UPS: 1 (800) 742-5877.

-Upon receipt of your order, and you would like to return for exchange or No refunds, only store credit, you must contact  hello@gwanbycharon.com within 5 days. 

 Please email prior to shipping it back to us.

Goods must be returned (shipped) within 3 business days after an issue is reported. 

-All items must be returned in the same condition you received. Items should not have been worn, soiled (makeup), have smells (perfumes), or any damage.

-All tags MUST be attached to the items and in perfect condition.

-G’wan LLC reserves the right to refuse any exchange of items that do not meet our exchange policy standards. If a returned item does not meet our exchange policy standard a store credit will not be issued. An email will be sent.

-The customer is responsible for the shipping fee to return the items.

- The customer is responsiable for reshipping of replacement/exchanged item.

-No Refunds- ONLY Store Credit in the form of a Store Gift Card

-Shipping fees are non-refundable.

-No exchanges/store credit on international orders.

-Reshipping Fees for exchanges is the responsibility of the customer. An invoice will be sent.

-Shipping and handling charges and sales tax and duties on shipping are not refundable.

-SALE items are FINAL SALE.

-Final sale items and custom orders cannot be exchanged or returned.

-After you have initiated the return/exchange requirements, please ship item(s) to:

Gwan by Charon 10 Hill St. Suite 1B Newark, NJ, 07102

PLEASE NOTE:   Include your original packing slip inside of the package. If you've misplaced your packing slip, you may enclose a note with your full name and/or order number and indicate if you'd like to exchange an item for a different size, color, item, or just receive merchandise credit. If an exchange is not indicated or the size, you are requesting for the exchange is unavailable a merchandise credit will be issued in the form of a gift card sent via email.

In the event you enter your incorrect address- Please email us ASAP by replying to your Order confirmation email with the correct mailing address.

If shipped to the address you listed- we are not responabile for the reshipping fee. An invoice will be sent.

In the event any items are missing from your order that was stated shipped, please email us at Hello@gwanbycharon.com  Please send order # along with a photo of what you received.

If you received an incorrect item, you must be returned in good condition before the correct item is shipped to you. 

G’wan by Charon customer service will email you a pre-paid label to return the item you received in error.  Send a pic of the incorrect item and order # to hello@gwanbycharon.com

Semi-custom pieces are created specifically for you after your order is placed. Each piece is cut and produced individually as part of our production flow, rather than pulled from mass inventory..

Production for semi-custom pieces typically takes 2–6 weeks, depending on the current production schedule. This timeframe allows each piece to be made with care and intention.

Semi-custom pieces are eligible for return as long as no modifications have been made. Returns are issued in the form of store credit only.

If a semi-custom piece has been altered or adjusted at your request including changes to length, fit, or design it is considered final sale and is not eligible for return or exchange.

If you’re unsure about sizing, fit, or customization options, we encourage you to reach out before placing your order so we can guide you..

You can, but please note:

If your order contains both ready-to-ship and semi-custom items, the entire order will be held and shipped together once all items are complete.

If you would like ready-to-ship items to arrive sooner, we recommend placing separate orders.

Some styles may return, while others are produced in limited quantities or as one-of-one pieces. Availability is always dependent on design and production flow.

One-of-Ones are individually made pieces that exist as a single creation. Once sold, they are not recreated.

Production and transit timelines are estimates and may vary slightly due to carrier delays or production flow. We always aim to keep you informed.

At this time, shipping availability may vary. Please refer to the checkout page for current options..

f you have questions about fit, production timing, or your order, please contact us at:

hello@gwanbycharon.com

Returning an order that included a Free gift? You MUST include it with your return, or the store credit will be adjusted to deduct the retail value of the gift. 

Gift Cards can't be returned.

In our continued effort to minimize waste and lessen our impact on the environment, please note that your order may arrive in a slightly used shipping box.