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FAQ

What information does G’wan collect?

G’wan collects data that you provide on G’wanbyCharon.com through transactions, email registration, sweepstakes, contests, or online membership that you submit.

G’wan may collect and store two types of information: "personal information" and "automatic information."

Personal information tells us who you are such as your name, billing address, shipping address, email address, telephone number, any personal preferences you choose to provide, transaction details such as style, size, price, discount, date, store, your paypal information used for transactions while protecting your privacy.

Automatic information is information that we collect automatically whenever you interact with this website such as your IP address, the type of computer you use, and the web browser you use. An IP address is a number assigned to your computer when you connect to the Internet. Each time you visit this site, our web server may automatically recognize and collect this information. Automatic information also includes "cookies" and "web beacons". A "cookie" is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. Among other things, cookies provide a means for us to keep track of your online patterns and preferences. By understanding which areas of the site you visit, cookies allow us to present information, products and services that are of personal interest. A cookie will not allow us to learn any personal information (such as your real name and address) that you have not otherwise disclosed. Most browsers are initially set up to accept cookies. You can change your browser so that it will not automatically accept cookies. However, if you do so, it is possible that some portions of the site may not function as intended. "Web beacons", also known as clear GIFs or single-pixel GIFs, are small image files that we may place on web pages and within web-based email newsletters that we send. Working in conjunction with cookies, web beacons allow us to accurately count the number of unique users who have visited a specific page and the number of times those pages are displayed. We can also use web beacons to let us know how many people opened a web-based email newsletter.

We may associate automatic information with your personal information. In the event of such association, such automatic information will be considered personal information.

Finally, G’wan occasionally obtains email addresses of active G’wan store customers who requested fashion emails on other websites. G’wan also reserves the right to obtain publicly accessible customer demographics.

How Does G’wan Store and Maintain Your Information?

The Richardson Group LLC holds the licensee of for G’wan website design and other related trademarks and intellectual property rights.

The Richardson Group LLC maintains a single database of customer information for G’wan owned by Charon Richardson. Each customer's personal information is stored in a single customer record.

How does G’wan use this information?

G’wan uses this information to confirm and process sales transactions or to contact you with questions or communications about your order, or to respond to your customer service inquiries.

G’wan also uses this information to enhance and personalize your shopping experience online, to communicate with you for marketing and promotional purposes via targeted postal pieces, phone messages, or personalized emails, and to improve the effectiveness of our websites and business activities. You may indicate your contact preferences regarding promotional communications either directly to us online or to customer service representatives.

How does G’wan protect your information?

Unfortunately, no data transmission over the Internet can be unconditionally guaranteed to be secure. Therefore any information you transmit to us is sent at your own risk.

However, when you place an order online, we use encryption technology, such as Secure Socket Layer Technology ("SSL"), to protect your personal information during data transport. SSL encrypts your order information, including your name, address, and credit card number, before it is transmitted to us to avoid the decoding of your information by anyone other than G’wan.

Can I unsubscribe?

Yes. G’wan honors requests to unsubscribe from receipt of emails, not only for promotional emails that G’wan sends, but also for emails updating you on Charon’s press. Please note that you may continue to receive emails from G’wan until such requests become effective.

Still have questions?

feel free to contact us at

800.782.1674